Half-price taxi vouchers for people whose ability to use public transport is impaired.
You will need to be assessed. There are a number of agencies in each town who do assessments for the Scheme. Our reception staff, or our Total Mobility Coordinator, will be able to direct you to the most appropriate agency for you.
You will need to contact the agency which first supplied your vouchers, and ask them for a new supply. If you have forgotten the name of the agency, call Horizons quoting your ID number, and we will be able to tell you the name of your agency.
There is a charge of $8 for a replacement card, and a photo will be needed (we may already have a copy of your photo on file, so please ask). You will need to contact our Total Mobility Coordinator.
You can use your vouchers in other towns both within and outside our Region. It's always a good idea to ask the taxi company, at the time you make the booking, if they accept vouchers. (In some of the larger cities only the larger taxi companies accept vouchers.)
There is usually a turnaround of 10 days from the time the Coordinator receives the assessment. If it has been longer than this since your assessment, ask to speak to the Coordinator.
You will need to supply a new photograph. You can either send in a hard copy (eg a passport phot) or a digital photo to valda.patton@horizons.govt.nz If this is going to cause you difficulty, give your details (name, phone number, ID number) to our Customer Services team, and the Total Mobility Coordinator will contact you to make a time to come and take your photo.
Give the details of the situation/suggestion to our Customer Services team, and they will pass the information to the Coordinator.
The Outer Terminal (OT) is a normal bus stop. However, showing passengers that this is the half-way point of the bus route, and the OT departure time, should make it easier to estimate the time a bus will arrive at a particular stop.
These cards/stickers are obtained from CCS, 248 Broadway Avenue, Palmerston North, ph 06 357 2119.
From your bus driver, the Library, I-Site, PNCC, or by contacting Horizons Regional Council on 06 952 2800 or 0508 800 800.
Give Tranzit a call on 06 355 4955; they look after property left on the bus. Please note no responsibility will be accepted by Tranzit or Horizons Regional council for Lost Property.
Simple - make sure you have your Student or Staff ID ready when you get on board the bus. Your ID means you can ride the PN urban services for free. Only current internal students and staff based in Palmerston North will be able to travel for free.
As long as you are catching the second service within an hour of catching the first one you can purchase a "Transfer Ticket" for a cheqper price. Transfer tickets are not valid for return trips. If you have a GoCard though - you're set! Your trips are already cheaper, and you can use them for return journeys with no time restrictions.
You can contact Horizons Regional Council on freephone 0508 800 800.
From your bus driver, Massey or Palmerston North Libraries, Palmerston North City Council, Massey Registry, or you can call our Customer Services Team on freephone 0508 800 800.
Wheelchair-accessible buses are low floored, so no more steps to climb up - and they have enough room for wheelchairs to fit. They are easier to use for the elderly, and make it possible for those in wheelchairs to make use of the bus services. Currently limited wheelchair services are available between Massey and the City. Please contact Tranzit on 06 355 4955 for more information.