Total Mobility Scheme

Temporary subsidy changes

From 1 July 2020 the normal subsidy levels for Total Mobility fares are restored. 

The temporary subsidy increase, put in place during the COVID-19 Alert Levels 3 & 4, finished on 30 June 2020. 

The table below shows the subsidy by area scross our Region effective 1 July 2020.

Area  Subsidy
Whanganui 50% of fare up to maximum $10 discount
Palmerston North 50% of fare up to maximum $10 discount
Levin 50% of fare up to maximum $10 discount
Marton 50% of fare up to maximum $5 discount
Feilding 50% of fare up to maximum $5 discount

The temporary subsidy increase for Total Mobility was in line with public transport fares being removed during COVID-19 Alert Levels 3 and 4. Restoring the normal subsidy for Total Mobility fares is in line with policy for restoring fares on public transport across New Zealand.

Electronic card system

On 1 September 2018, Horizons moved to an electronic card system, replacing the paper based pink voucher book and ID card. This new card provides ease of usage for clients and transport operators and enables us to gather accurate data for measurement of the scheme and to identify future improvements.

What is the scheme?

The Total Mobility scheme (TMS) is partly funded by the New Zealand Transport Agency (NZTA) and partly funded by Regional Councils, to provide people with disabilities or mobility issues with subsidised taxi travel.

How do I qualify?

Before you are accepted onto the TMS you need to be assessed for eligibility. Assessments can be arranged by ringing Horizons Regional Council on freephone 0508 800 800 or alternatively, contacting one of the agencies listed below.
Sommerville Disability Services - 05 3450566
Age Concern - 06 345 1799
Palmerston North
Horizons - 0508 800 800
Contact Inc. - 06 368 1195
Marton and Feilding
Horizons - 0508 800 800


To be eligible for the scheme, you need to be managing a diagnosed disability or have mobility issues which limit your ability to leave your home. If you drive a car, you can still be eligible for the scheme.

Assessment Process

The assessment should not take more than 30 minutes and involves answering questions about your mobility needs and your personal circumstances. Although there may be some clinical questions, this assessment is to establish eligibility for funding.

Once you have completed the questions, your assessor will take a photo of you. This photo will be transferred onto your electronic ID card, which will be sent out to you with a letter of acceptance, once approved by the Total Mobility Coordinator (TMC) at Horizons. If the TMC is unsure whether or not you meet the eligibility criteria, you may be required to provide a medical certificate from your doctor. You will be contacted if this is required. You should receive the outcome of your assessment within 10 working days.

What does the scheme provide?

The TMS provides subsidised taxi travel of 50 per cent discount up to a specified amount varying across the region, as set out below.

Whanganui - $10
Palmerston North - $10
Levin - $10
Marton - $5
Feilding - $5

TM Small Passenger Service Application