Total Mobility Scheme

Increased subsidy 

From 1 April 2022 to 31 January 2023 the Total Mobility subsidy will increase by half, this is in line with the government announcement to reduce passenger transport fares. This means if you take a trip and the total cost is $20, if your subsidy is normally $10 it will now be $15, meaning you only pay $5 for a $20 trip. 

Likewise if your subsidy is normally $5 and you take a $15 trip you will only pay $7.50. 

If you have any concerns or questions please call us on freephone 0508 800 800 or email

What is the scheme?

The Total Mobility scheme (TMS) is partly funded by the New Zealand Transport Agency (NZTA) and partly funded by Regional Councils, to provide people with disabilities or mobility issues with subsidised taxi travel.

How do I qualify?

Before you are accepted onto the TMS you need to be assessed for eligibility. Assessments can be arranged by ringing Horizons Regional Council on freephone 0508 800 800 or alternatively, contacting one of the agencies listed below.

Electronic card system

On 1 September 2018, Horizons moved to an electronic card system, replacing the paper based pink voucher book and ID card. This new card provides ease of usage for clients and transport operators and enables us to gather accurate data for measurement of the scheme and to identify future improvements.

Sommerville Disability Services - 06 345 0566
Age Concern - 06 345 1799
Palmerston North
Horizons - 0508 800 800
Te Whare Mahana Hub - 06 368 1195
Age Concern Horowhenua - 06 367 2181
Marton and Feilding
Horizons - 0508 800 800



To be eligible for the scheme, you need to be managing a diagnosed disability or have mobility issues which limit your ability to leave your home. If you drive a car, you can still be eligible for the scheme.

Assessment Process

The assessment should not take more than 30 minutes and involves answering questions about your mobility needs and your personal circumstances. Although there may be some clinical questions, this assessment is to establish eligibility for funding.

Once you have completed the questions, your assessor will take a photo of you. This photo will be transferred onto your electronic ID card, which will be sent out to you with a letter of acceptance, once approved by the Total Mobility Coordinator (TMC) at Horizons. If the TMC is unsure whether or not you meet the eligibility criteria, you may be required to provide a medical certificate from your doctor. You will be contacted if this is required. You should receive the outcome of your assessment within 10 working days.

What does the scheme provide?

The TMS provides subsidised taxi travel of 50 per cent discount up to a specified amount varying across the region, as set out below.

Whanganui - $10
Palmerston North - $10
Levin - $10
Feilding - $10
Marton - $5


TM Small Passenger Service Application