Total Mobility will remain operational throughout all COVID-19 alert levels.
This 5 minute survey is so we can get an idea of how the service is currently being used and ways we could improve the service. If you have any issues accessing the survey please call us on 0508 800 800. Click here to fill in the survey online or download the form below and email it to Desley.Monks@horizons.govt.nz
From 1 April 2022 to 31 January 2023 the Total Mobility subsidy will increase by half, this is in line with the government announcement to reduce passenger transport fares. This means if you take a trip and the total cost is $20, if your subsidy is normally $10 it will now be $15, meaning you only pay $5 for a $20 trip. Likewise if your subsidy is normally $5 and you take a $15 trip you will only pay $7.50. If you have any concerns or questions please call us on freephone 0508 800 800 or email Desley.Monks@horizons.govt.nz
On 1 September 2018, Horizons moved to an electronic card system, replacing the paper based pink voucher book and ID card. This new card provides ease of usage for clients and transport operators and enables us to gather accurate data for measurement of the scheme and to identify future improvements.
To be eligible for the scheme, you need to be managing a diagnosed disability or have mobility issues which limit your ability to leave your home. If you drive a car, you can still be eligible for the scheme.
The assessment should not take more than 30 minutes and involves answering questions about your mobility needs and your personal circumstances. Although there may be some clinical questions, this assessment is to establish eligibility for funding. Once you have completed the questions, your assessor will take a photo of you. This photo will be transferred onto your electronic ID card, which will be sent out to you with a letter of acceptance, once approved by the Total Mobility Coordinator (TMC) at Horizons. If the TMC is unsure whether or not you meet the eligibility criteria, you may be required to provide a medical certificate from your doctor. You will be contacted if this is required. You should receive the outcome of your assessment within 10 working days.
The TMS provides subsidised taxi travel of 50 per cent discount up to a specified amount varying across the region, as set out below. Whanganui - $10 Palmerston North - $10 Levin - $10 Feilding - $10 Marton - $5
TM Small Passenger Service Application