FAQs

If you can't find the answer you're looking for free phone 0508 800 800 or email help@horizons.govt.nz

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Buses & Transport

Which bus goes to the hospital?

Palmerston North Hospital:
101 Airport to Massey
101 Massey to Airport
311 Palmerston North to Feilding
311 Feilding to Palmerston North
 
Whanganui Hospital:
202 Castlecliff via Hospital
210 The Tide

Buses & Transport

Which bus goes to the airport?

101 Airport to Massey
101 Massey to Airport
311 Palmerston North to Feilding
311 Feilding to Palmerston North

(Girls High and Boys High 311 services will not be affected)

Buses & Transport

Where can I pick up a copy of the Palmerston North Urban bus timetable?

From your bus driver, the Tranzit depot on Matipo Street, Palmerston North i-Site, Registry office at Massey Uni, or by popping into the Horizons Palmerston North office located at 11-15 Victoria Avenue, just opposite City Doctors.
Otherwise, give our Customer Services team a call on 0508 800 800 and they will be able to post one out to you.

Buses & Transport

Wheelchair accessible buses

Wheelchair accessible buses are low-floored with no steps to climb up, and there is enough room for the wheelchairs to fit. Please note, if your wheelchair takes up a space of more than 700mm wide and 1200mm long and/or has a combined weight (passenger and chair) of more than 240kgs, it cannot be taken on board.
 

Buses & Transport

Can I take a bike on the bus?

Yes, buses can carry two bikes at a time, on a first-come, first-served basis. The racks are designed to carry bikes with wheels larger than 16 inches. Electric bikes cannot be carried on bike racks. Bikes are not permitted inside the bus.

Buses & Transport

What is an Outer Terminal?

The Outer Terminal (OT) is a normal bus stop.
However, it shows passengers that this is the half-way point of the bus route, and the OT departure time, which should help to make it easier in estimating the time a bus will arrive at a particular stop.
The OT also represents when the bus changes route number.

For example:
The below snapshot is of the Highbury/Takaro bus timetable.
The 6.40am Route to OT is listed as 3 which is the Highbury route so the bus heads towards Cuba Street first.
Once the bus reaches the OT, which on this route is at the Highbury shops, it continues to do the 4 route. Which is the Takaro area.
The 7.00am bus goes the opposite way and does the Takaro part first, followed by Highbury.

Buses & Transport

I'd like to give some feedback on the bus services. Who do I call?

You can provide feedback, along with your name and contact information. To do so, please contact Horizons' Customer Service team on freephone 0508 800 800 or send an email to our Transport team - transport@horizons.govt.nz

Buses & Transport

I need to catch two buses to get across town; do I have to pay two full fares?

As long as you are catching the second service within an hour of catching the first one, the transfer is free. If you use a Bee Card this process is automatic. 

Buses & Transport

Help! I've left something on the bus! Who do I contact?

Give Tranzit a call on 06 355 4955; they look after property left on the bus. Please note no responsibility will be accepted by Tranzit or Horizons Regional council for Lost Property.

Buses & Transport

Does the bus run on a public holiday?

No services run on Good Friday, Easter Sunday, Christmas Day or ANZAC Day. 

On all other public holidays, services run as follows:
Palmerston North - Weekends and Public Holidays timetable.
Whanganui (excluding commuter) - Saturday timetable.
Feilding - Saturday timetable.
Marton Commuter - No services operate.
Levin Commuter - No services operate.
 

Buses & Transport

Bus fares for UCOL staff and students?

UCOL students and staff are entitled to travel free on Palmerston North and Whanganui urban services, just show your current ID as you board.
 

Buses & Transport

Bus fares for Massey staff and students?

Massey internal students and staff are entitled to free travel within Palmerston North on any urban or Massey service. Free travel does not apply to extramural students. Massey Students and Staff are required to have a registered Bee Card and apply for the Massey concession throught the Massey Portal to be entitled to the free travel on the bus.

 

Buses & Transport

Bus fares for IPU staff and students?

IPU students and staff are entitled to travel free on Palmerston North urban services, just show your current ID as you board.

Buses & Transport

Bus fares for ETC staff and students?

ETC students and staff are entitled to travel free on Palmerston North urban services, just show your current ID as you board.