FAQs

If you can't find the answer you're looking for free phone 0508 800 800 or email help@horizons.govt.nz

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Bee Card

Are bus fares still free?

Buses will be free until Monday 20 July when the Bee Card launches, then new simplified fares will be in place. Check them out here. This applies to Whanganui buses too.

Bee Card

Can I still pay the bus fare using cash?

Cash fares are still available but we ask you pay with exact change where possible. The Bee Card fare is cheaper than the cash fare.
 

Bee Card

Do I need a Bee Card if I am a SuperGold or Massey, UCOL, IPU and ETC user?

Not yet. For now you just need to show the driver your ID to access free travel. If you are a SuperGold customer and plan on travelling during the hours where you will need to pay, we recommend you use a Bee Card for this.

Bee Cards are only free for a limited time, so we recommend getting your Bee Card now while they're free.
 

Bee Card

Do I need to register my Bee Card?

We highly recommend that you do as this means you can top up online, manage multiple cards or transfer your balance if your card gets lost or stolen.

Bee Card

How do I get more information about the Bee Card?

If you have any further questions, please email the details through to beecard@horizons.govt.nz and the transport team will come back to you. 
 

Bee Card

How do I transfer the balance from my GoCard to a Bee Card? 

You can do this by completing a balance transfer request form and sending the form and your GoCard to Horizons. We do not need the physical Bee Card for this but we do need your GoCard.
 
Balance transfers will be processed within five working days of receiving the correct information.  Forms are available on our Bee Card page, our office or bus.  We are not able to give cash refunds on GoCard balances. Month Passes can also be transferred over by following the same process.
 

Bee Card

I’m having trouble setting up my Bee Card account or registering my card.

Please call us on freephone 0508 800 800 and we’ll talk you through it or email beecard@horizons.govt.nz
 

Bee Card

What are the simplified fares and why are we doing them?

Due to COVID-19 and the need to accelerate the Bee Card implementation, we’re offering lower fares for most customers on a temporary basis from 20 July 2020.
 
Until 27 September there will only be two types of fares – Bee Card and cash.  SuperGold Card (during off-peak hours) and Massey/UCOL/IPU/ETC will remain free.  Until September there will be no beneficiary, senior, child or tertiary fares.  The new fares are set at the lowest fare already offered on the service, in many cases this is the child fare.
 
Normal fares and concession types will be reinstated later in the year.

Bee Card

What do I do with my old GoCard?

GoCards will not work when we return to fare charging on 20 July 2020. You have until 30 September 2020 to transfer the balance of your GoCard to a Bee Card.

Bee Card

What is happening with Whanganui services?

Fares will continue to be free in Whanganui until 20 July.  The simplified fares will also apply to Whanganui services.

Bee Card

When is Bee Card launching?

Bee Card launches on the Palmerston North urban/Massey, Summerhill, Ashhurst, Feilding, Levin – PN, Marton – PN, Levin – Waikanae and Day Out In Town services on 20 July 2020.  It is already running on the Whanganui urban and Whanganui-PN services.

The Taihape and Raetihi-Ohakune services are not part of the Bee Card scheme, there are no changes for these customers.

Bee Card

Where can I get a Bee Card?

Bee Cards are available from BeeCard.co.nz, Palmerston North Regional House and the Whanganui service centre, by contacting us on freephone 0508 800 800, or on the bus. 
 

Bee Card

Where can I top-up my cards?

You can top up online at beecard.co.nz or on the bus. You can also top up in person at Horizons' offices in Palmerston North and Whanganui. 
 

Bee Card

Why is my balance 'pending'?

If you have topped up your Bee Card, but not yet tagged on the bus your balance will show as 'pending'.
Your money is sitting there, and will show on your account as you've tagged on.