Ways to Pay Your Rates

There are several ways to pay, allowing you to select the option that best suits. These options are also listed on the back of your rates invoice.

Bill payment

Log in to your Internet Banking. Using the payments section, search for ‘Horizons Regional Council-Rates’ as
the Payee. Use your valuation number as the reference following the instruction prompts. You can also manually type in our account number: 02-0630-0024883-005.

Automatic payment

This option lets you make regular payments of a set amount. Your total rates and when you decide to set this up will determine how much your payments will be. Please note that you must let us know us if you plan to make automatic payments. Get in touch and we'll help you get set up.

Credit card

You can now pay your rates online with a valid credit card (Visa or MasterCard). Select the ‘Pay Online’ option, input your details ensuring you include the correct valuation number and property address, and submit your payment. Please note that a bank fee may be charged for this payment method.

Pay Online

Direct debit

You can also pay by direct debit in annual, quarterly, monthly or fortnightly instalments by arrangement. Please download a direct debit form, or call us on 0508 800 800 to request one.

Send completed form to:

Horizons Regional Council
Private Bag 11025
Manawatū Mail Centre
Palmerston North 4442

OR email your completed form to rates@horizons.govt.nz

Download Form

Pay at the counter

Payments can be made at any of our offices listed below, using credit card, EFTPOS, or cash.
Participating NZ Post offices can also take payments, excluding credit cards, as long as you take your rates invoice with you.

Palmerston North Regional House

11-15 Victoria Avenue
Palmerston North
Mon-Thur: 8am-5pm
Fri: 8am-4.30pm

Whanganui Regional House
181 Guyton Street
Mon-Fri: 8am-4.30pm (closed for lunch 12-1pm Mon, Tue, Thur, Fri and 1-2pm Wed)

Marton service centre
Hammond Street
Mon-Fri: 9am-3pm

Woodville service centre
corner Vogel (SH2) and Tay Streets
Mon-Fri: 9am to 1pm

Refund Policy

We can only process a refund if your account is in credit or if we can clearly see a payment has been made twice or more in error. To apply for a refund, call our team on 0508 800 800 or email rates@horizons.govt.nz. Please have your valuation number and property address on hand. We may require you to provide additional proof of your bank account number or payment. Once we've received all required details, refunds are then processed within ten working days.