FAQs

If you can't find the answer you're looking for free phone 0508 800 800 or email help@horizons.govt.nz

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Property & Rates

Can I get a discount on my rates?

Yes, for this rating year 1 July 2017 – 30 June 2018.
 
If all rates owing (this includes arrears, penalty and current) are paid in full by the due date 29 September 2017, a discount of 3% will be allowed on the current rates. The discount applies to the current year only.  The 2017 -2018 discount does not apply to any rates still owed from previous years, therefore to receive the discount on your current rates the total balance needs to be paid in full before or on the due date.

Property & Rates

How can I start a payment arrangement?

Payment arrangements can be made by emailing us at help@horizons.govt.nz or giving our friendly Customer Services team a toll-free call on 0508 800 800.
Alternatively you can download and complete a direct debit form from our website and post it to us at the following address:
Private Bag 11025
Manawatu Mail Centre
Palmerston North 4442
 

Property & Rates

How will I know what the discounted amount is?

The discount amount and the discounted balance will be clearly shown on the rates notice.  The discounted amount will be withdrawn after the due date and the discount will no longer be reflected on your property’s account.

Property & Rates

I am confused who is paying for what regarding possum control?

The situation in relation to possum control is as follows:

On this year’s invoice we have split this rate into two lines called ‘AHB TB Vector Funding’ and ‘Pest Animal Management’ to provide you clarity for what you are paying for. The Animal Health Board (AHB) has the specific mandate to eradicate Bovine TB which is spread mainly by possums.  We collect a levy on their behalf in properties over 4 hectares.

However, Horizons will still carry out possum control activities in rural areas to maintain the gains made by the Animal Health Board (AHB).  In addition, we will also focus on the problems that possums pose to the environment – be it rural or urban.  In other words, the two programmes complement each other.  That’s why everyone in the Region makes a contribution from their rates to possum control, either by per hectare rate or the general rate.

Property & Rates

I can't afford to pay my rates - what can I do?

If you are having difficulty paying your rates we may be able to enter into a payment arrangement with you.  Please contact the Horizons rates team for all payment arrangement options.  If your request for a payment arrangement is successful and the payments do not default then a remission of penalty will be applied if required.  Please phone free phone 0508 800 800.
 
Direct Debit
You may pay by direct debit that offers annual, quarterly, monthly and fortnightly payment options.  A form can be sent to you by our customer services team or you can download the direct debit form.    
 
 
Automatic payments
Automatic payments can be set up in two ways:
Request a form from our customer services team, complete it and then pass it onto your bank to set up.
Ring us on free phone 0508 800 800 to work out how much per chosen frequency you need to pay, and then set us up as a new automatic payment through your internet banking.If payments aren’t made, or not enough is being paid to have completed the full invoice by the end of the current financial year (30 June), the remission of penalty will not be applied. 

Property & Rates

I don't use buses why should I pay for them?

Having a bus service available gives people an option for transport and means fewer cars on the road and an environmentally friendly transport solution.  It can also be a cost effective way of getting to and from town, work or between towns.

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