FAQs

If you can't find the answer you're looking for free phone 0508 800 800 or email help@horizons.govt.nz

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Section 36

What about those people who benefit from this compliance monitoring charge but are not charged this fee?

All ratepayers, both rural and residential, fund a total of 30% of the compliance costs through the general rating system.

Section 36

Why are there two consent numbers on my Invoice this year? Am I being billed twice for every consent I hold?

You have two or additional consent numbers showing on your invoice because we have moved to a new database – this required all existing consents to be renumbered.  To avoid confusion we have included both (old and new) numbers this year so that you are aware of the new number. 

You are only billed for the consent/s you have previously had – there is no double billing.

Your consent/s are shown on the Invoice as:  New Consent No  ATH-1993000762.00 (formerly 3381)  

Buses & Transport

Are the buses wheelchair accessible?

All buses in Palmerston North, Wanganui and Feilding are wheelchair friendly.

Buses & Transport

Bus fares for Massey staff and students?

Massey internal students and staff are entitled to free travel within Palmerston North on any urban or Massey service. GoCard technology is included in your Massey ID cards, so just pass them over the reader on the buses to ride for free.  Free travel does not apply to extramural students. Check out the GoHorizons bus application on your Apple or Android device.

 

Buses & Transport

Bus fares for UCOL staff and students?

UCOL students and staff are entitled to travel free on Palmerston North and Wanganui urban services, just show your current ID as you board.
 

Property & Rates

Can I get a discount on my rates?

Yes, for this rating year 1 July 2017 – 30 June 2018.
 
If all rates owing (this includes arrears, penalty and current) are paid in full by the due date 29 September 2017, a discount of 3% will be allowed on the current rates. The discount applies to the current year only.  The 2017 -2018 discount does not apply to any rates still owed from previous years, therefore to receive the discount on your current rates the total balance needs to be paid in full before or on the due date.

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